A new application developed by Programmers is facilitating the technical consultancy of a global bearing manufacturer, allowing it to quickly identify which spare parts are compatible with its competitors’ products. The result is optimized customer service and increased sales. 

First, imagine that a part of industrial, automotive or even household machinery has broken and you need to find a replacement. With a huge variety of models available on the market, each with its own technical specifications, the replacement process can be challenging. In this way, without a clear way to compare the alternatives, you end up restricted to buying the same brand already in use. 

This was the scenario faced by the team. In short, engineers constantly need to inform their customers which parts they produce can replace competitors’ parts. 

Challenge 

Given the wide diversity of bearings, it was a challenge to make this comparison and indicate which part was ideal to replace the competition’s. Therefore, the company’s main challenge was the speed and accuracy required in the process of identifying compatibilities. 

Engineers needed a tool capable of performing technical comparisons in an agile manner. The lack of an integrated solution generated delays, impacting customer response time and making it difficult to convert sales. 

Solution 

Faced with this scenario, Programmers developed a customized web application and a specialized database that maps the correlation and compatibility between the company’s own bearings and those of its competitors. The tool is designed to enable the engineering team to quickly identify compatible parts, saving time and improving the accuracy of recommendations made to customers. 

In addition, the solution offers flexibility: new parameters and products can be added to the database on an ongoing basis, ensuring that the application is always up to date with the latest releases. After the initial delivery of the solution, the application continues to evolve, with the implementation of new features in a new phase of the project. 

Application Results 

The application generated relevant impacts for the bearing manufacturer, including: 

Cost reduction: The time to search for and analyze compatibilities has been drastically reduced, allowing the engineering team to streamline the consulting process; 

Improved customer experience: With a more agile and effective solution, the identification of spare parts has become more efficient, increasing customer satisfaction and strengthening the relationship with the brand; 

Increased sales: Customers who previously used competitors’ bearings are now able to easily migrate to the company’s products, expanding market share and customer loyalty. 

Custom Application Development 

At Programmers, our commitment is to deliver tailored solutions that go beyond the simple implementation of technology. We analyze our clients’ processes, needs, and goals to create tools that generate real value and directly impact business results. 

Contact us and find out how we can leverage the results of your business! 

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Reach out to Programmers Beyond IT today to explore how our AI and data-driven expertise can drive tangible business results for you.